Customer Service Representative Salary by State
How much customer service representatives earn in each state. SOC code 43-4051 (Customer Service Representatives). Bureau of Labor Statistics OEWS, May 2025.
- National median wage$44,770Half earn more, half less
- National mean wage$46,590Average of all workers
- Median hourly wage$21.53Mean $22.40/hour
- U.S. employment2,595,750Wage & salary jobs
- Top-paying stateCalifornia$54,640 mean
- States with data51 / 51Others not published by BLS
How much do customer service representatives make?
Nationally, customer service representatives earn a median of $44,770 a year and a mean of $46,590 (BLS OEWS May 2025). The middle half of the occupation earns between $36,870 (25th percentile) and $51,780 (75th percentile); the bottom 10% earn under $31,750 and the top 10% more than $63,590.
That median is 0.9× the median for all U.S. occupations ($50,980).
By state, the mean wage ranges from $54,640 in California (highest) to $38,820 in Mississippi (lowest). After adjusting the median for each state’s price level, Iowa comes out on top at $52,494 in national-average dollars.
National pay distribution
| Percentile | Annual | Monthly | Hourly |
|---|---|---|---|
| 10th | $31,750 | $2,646 | $15.27 |
| 25th | $36,870 | $3,072 | $17.73 |
| Median | $44,770 | $3,731 | $21.53 |
| 75th | $51,780 | $4,315 | $24.89 |
| 90th | $63,590 | $5,299 | $30.57 |
| Mean | $46,590 | $3,882 | $22.40 |
25th and 75th percentile hourly figures are annual ÷ 2,080 hours.
Customer Service Representative salary in every state
Click a column heading to sort. Adjusted median = median × 100 ÷ BEA regional price parity (2024).
| State | Mean wage | Median wage | Median hourly | 10th pct | 90th pct | Adjusted median | Employment |
|---|---|---|---|---|---|---|---|
| California | $54,640 | $49,560 | $23.83 | $38,110 | $75,700 | $44,770 | 176,850 |
| Washington | $54,140 | $50,330 | $24.20 | $39,290 | $73,610 | $47,037 | 39,760 |
| District of Columbia | $53,850 | $48,250 | $23.20 | $37,440 | $77,120 | $43,904 | 7,550 |
| Massachusetts | $52,750 | $49,120 | $23.61 | $35,440 | $74,880 | $46,427 | 49,990 |
| New York | $52,740 | $48,000 | $23.08 | $36,270 | $76,280 | $44,486 | 141,090 |
| Connecticut | $51,860 | $48,090 | $23.12 | $37,290 | $73,650 | $46,419 | 24,490 |
| Minnesota | $51,750 | $48,800 | $23.46 | $35,730 | $72,830 | $49,493 | 53,340 |
| Delaware | $51,700 | $48,190 | $23.17 | $36,080 | $75,970 | $48,287 | 7,470 |
| New Jersey | $51,030 | $47,740 | $22.95 | $35,520 | $72,040 | $43,879 | 59,690 |
| Vermont | $50,250 | $47,500 | $22.84 | $35,140 | $66,530 | $48,469 | 2,870 |
| Colorado | $50,230 | $47,540 | $22.86 | $36,510 | $66,040 | $46,111 | 38,770 |
| Rhode Island | $49,730 | $47,550 | $22.86 | $36,160 | $65,010 | $46,481 | 7,890 |
| New Hampshire | $49,560 | $47,300 | $22.74 | $33,950 | $66,280 | $45,393 | 12,750 |
| Oregon | $49,390 | $47,450 | $22.81 | $36,710 | $64,130 | $45,890 | 19,440 |
| Illinois | $48,950 | $46,130 | $22.18 | $33,590 | $71,400 | $46,130 | 100,970 |
| Wisconsin | $48,770 | $46,970 | $22.58 | $34,260 | $63,650 | $49,915 | 50,840 |
| Maine | $48,300 | $47,160 | $22.67 | $35,930 | $63,490 | $48,619 | 7,560 |
| Iowa | $47,740 | $46,090 | $22.16 | $32,450 | $64,540 | $52,494 | 30,100 |
| North Dakota | $47,640 | $44,670 | $21.48 | $34,190 | $68,350 | $50,191 | 5,750 |
| Arizona | $47,550 | $45,690 | $21.97 | $35,140 | $62,970 | $45,372 | 87,020 |
| Alaska | $47,440 | $45,150 | $21.71 | $35,990 | $62,840 | $44,092 | 2,410 |
| Hawaii | $47,130 | $45,650 | $21.95 | $33,860 | $64,130 | $41,500 | 8,010 |
| Montana | $47,000 | $45,290 | $21.77 | $35,100 | $62,250 | $47,875 | 4,910 |
| Ohio | $46,870 | $45,610 | $21.93 | $31,340 | $63,210 | $49,149 | 85,930 |
| Missouri | $46,470 | $44,190 | $21.24 | $31,980 | $63,890 | $48,667 | 50,530 |
| Pennsylvania | $46,260 | $44,630 | $21.46 | $31,430 | $63,370 | $45,727 | 94,340 |
| Maryland | $46,100 | $42,830 | $20.59 | $32,600 | $64,000 | $40,790 | 37,740 |
| Michigan | $45,870 | $43,950 | $21.13 | $30,670 | $63,830 | $45,686 | 71,310 |
| Indiana | $45,360 | $43,140 | $20.74 | $31,060 | $62,620 | $46,238 | 44,630 |
| Nebraska | $45,100 | $43,940 | $21.13 | $34,210 | $59,400 | $48,768 | 15,340 |
| Virginia | $44,960 | $42,730 | $20.54 | $31,210 | $61,350 | $42,265 | 59,850 |
| Idaho | $44,820 | $43,200 | $20.77 | $29,990 | $62,190 | $45,236 | 18,770 |
| Utah | $44,570 | $43,140 | $20.74 | $32,940 | $59,550 | $43,620 | 44,490 |
| Tennessee | $44,300 | $42,830 | $20.59 | $31,100 | $60,070 | $46,605 | 59,730 |
| Wyoming | $44,080 | $42,340 | $20.35 | $29,760 | $59,790 | $45,674 | 2,110 |
| Florida | $43,950 | $40,440 | $19.44 | $31,620 | $59,770 | $39,110 | 228,000 |
| North Carolina | $43,450 | $40,240 | $19.35 | $30,200 | $59,820 | $42,672 | 89,510 |
| Texas | $43,220 | $40,420 | $19.44 | $29,320 | $59,590 | $41,627 | 337,170 |
| Kansas | $43,100 | $40,320 | $19.39 | $29,730 | $59,870 | $44,750 | 29,200 |
| Georgia | $42,940 | $39,630 | $19.06 | $29,340 | $60,270 | $41,153 | 97,850 |
| South Dakota | $42,940 | $40,650 | $19.54 | $31,050 | $55,680 | $45,880 | 6,120 |
| Nevada | $42,720 | $40,560 | $19.50 | $29,340 | $57,930 | $40,560 | 32,110 |
| New Mexico | $42,600 | $39,030 | $18.77 | $31,060 | $56,480 | $42,332 | 16,950 |
| Kentucky | $42,440 | $38,700 | $18.61 | $29,440 | $59,810 | $42,905 | 38,630 |
| West Virginia | $42,430 | $38,430 | $18.48 | $29,590 | $56,970 | $42,939 | 9,860 |
| South Carolina | $42,390 | $38,860 | $18.69 | $29,720 | $59,300 | $41,473 | 51,000 |
| Oklahoma | $41,740 | $38,650 | $18.58 | $28,620 | $58,050 | $44,021 | 34,460 |
| Arkansas | $41,390 | $37,840 | $18.19 | $30,150 | $56,630 | $43,544 | 20,680 |
| Alabama | $41,290 | $38,400 | $18.46 | $29,920 | $55,670 | $43,243 | 33,290 |
| Louisiana | $39,340 | $37,330 | $17.95 | $28,440 | $51,010 | $42,324 | 25,780 |
| Mississippi | $38,820 | $36,380 | $17.49 | $28,970 | $49,540 | $41,816 | 20,860 |
Highest median pay
- Washington — $50,330
- California — $49,560
- Massachusetts — $49,120
- Minnesota — $48,800
- District of Columbia — $48,250
Lowest median pay
- Mississippi — $36,380
- Louisiana — $37,330
- Arkansas — $37,840
- Alabama — $38,400
- West Virginia — $38,430
Best pay after cost of living
- Iowa — $52,494
- North Dakota — $50,191
- Wisconsin — $49,915
- Minnesota — $49,493
- Ohio — $49,149
The most customer service representatives work in Texas (337,170 jobs), Florida and California.
Frequently asked questions
How much does a customer service representative make?
The national median wage for customer service representatives is $44,770 a year and the mean is $46,590, according to BLS OEWS May 2025 estimates.
Which state pays customer service representatives the most?
California has the highest mean wage for customer service representatives at $54,640, and Washington has the highest median at $50,330.
Which state pays customer service representatives the least?
Mississippi has the lowest mean wage for customer service representatives among states with published data, at $38,820.
Where do customer service representatives earn the most after cost of living?
Dividing each state’s median wage by its BEA price level, Iowa ranks first at $52,494 in national-average dollars, followed by North Dakota and Wisconsin.